What settings can be checked/changed directly on the keypads?
There are some button sequences that can helpful when diagnosing or fixing issues with a keypad. For full troubleshooting there are more thorough articles available.
Click here for a video guide or follow the instructions below.
All of the settings for your voting slides are within the software and cannot be updated by the keypads or receiver.
No receiver settings can be directly changed. You must make changes via the software.
The keypad has a few button sequences that can prove useful.
If you suspect your batteries are low try pressing 10 and * on the keypad at the same time. This will cause the LED to light up and the keypad to buzz. If the LED looks dim and/or the keypad does not buzz or the buzz sounds very flat compared to the other keypads, the cells are most likely running out and should be changed.
To check the channel of your keypad and it's session number, hold down * and press 0 and then let go. The LED will flash numbers quite fast, so you may need to repeat the process to catch it all. The number would like something like 000-0011-75. The 000 means session 0, which is the standard session ID, The 0011 means keypad 11. The 75 at the end is the channel number. 75 is the default.
If you aren't sure what channel your system is on, grab a working keypad and use the sequence above. Then use the next instructions to set the non-working keypad to that channel.
Hold down * and with that held down press 000 followed by the two digit channel number that the other keypads are on. For example if your system is on channel 6 you would hold * and press 00006. If the others are on 25 you would hold * and press 00025.
If you aren't sure what this issue is with your faulty keypad, see this article too. If you still need help after that, complete a support request form https://wja.clikapad.com/faulty-keypads