---
title: Troubleshooting | WJA CLiKAPAD Help
description: Troubleshooting
---

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1. [WJA CLiKAPAD Help](https://wja.clikapad.com/)
2. [Troubleshooting](https://wja.clikapad.com/troubleshooting)

# Troubleshooting

- [How do you change the number of a keypad?](https://wja.clikapad.com/how-do-you-change-the-number-of-a-keypad)
- [No votes are being received, the keypads just show a t not the number that people press](https://wja.clikapad.com/no-votes-being-received)

## CLiKAPAD (ppvote) Software

- [How do I update my voting software?](https://wja.clikapad.com/how-do-i-update-my-voting-software)
- [The results percentages aren't adding up to 100%](https://wja.clikapad.com/the-results-percentages-arent-adding-up-to-100)
- [What version of ppvote do I have?](https://wja.clikapad.com/what-version-of-ppvote-do-i-have)
- [What software do I have and do I have support?](https://wja.clikapad.com/what-software-do-i-have-and-do-i-have-support)

## PowerPoint

- [Why won't my presentation go full screen?](https://wja.clikapad.com/why-wont-my-presentation-go-full-screen)
- [How do I do an office repair?](https://wja.clikapad.com/how-do-i-do-an-office-repair)
- [My PowerPoint won't let me move on after a vote](https://wja.clikapad.com/my-powerpoint-wont-let-me-move-on-after-a-vote)

## Installation

- [After installing, the Add-ins menu is not showing in PowerPoint](https://wja.clikapad.com/after-installing-the-add-ins-menu-is-not-showing-in-powerpoint)

## Running a voting presentation

- [I've lost my data, can I retrieve it?](https://wja.clikapad.com/lost-data)
- [Why doesn't the voting start automatically when I show a question slide?](https://wja.clikapad.com/voting-doesnt-start-automatically)
- [Why doesn't my voting work?](https://wja.clikapad.com/why-doesnt-my-voting-work)

## Hardware

- [A keypad is broken, what can I do?](https://wja.clikapad.com/a-keypad-is-broken-what-can-i-do)
- [How do I change the channel on a keypad](https://wja.clikapad.com/how-do-i-change-the-channel-on-a-keypad)
- [What if a keypad stops working during a session?](https://wja.clikapad.com/what-if-a-keypad-stops-working-during-a-session)
- [What is the configuration of my keypads?](https://wja.clikapad.com/what-is-the-configuration-of-my-keypads)
- [How do I find my keypad number?](https://wja.clikapad.com/how-do-i-find-my-keypad-number)
- [Why can't my keypads send votes?](https://wja.clikapad.com/why-cant-my-keypads-send-votes)
- [How do I get the channel of my keypads and base station (receiver) to match?](https://wja.clikapad.com/how-do-i-get-the-channel-of-my-keypads-and-base-station-receiver-to-match)

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## Results, reports and data

- [Why is my REC file blank?](https://wja.clikapad.com/why-is-my-rec-file-blank)

- [FAQs](https://wja.clikapad.com/faqs)
- [Getting started](https://wja.clikapad.com/getting-started#main-content)

    - [Remote voting](https://wja.clikapad.com/getting-started#remote-voting)
    - [Hardware](https://wja.clikapad.com/getting-started#hardware)
- [Troubleshooting](https://wja.clikapad.com/troubleshooting#main-content)

    - [CLiKAPAD (ppvote) Software](https://wja.clikapad.com/troubleshooting#clikapad-ppvote-software)
    - [PowerPoint](https://wja.clikapad.com/troubleshooting#powerpoint)
    - [Installation](https://wja.clikapad.com/troubleshooting#installation)
    - [Running a voting presentation](https://wja.clikapad.com/troubleshooting#running-a-voting-presentation)
    - [Hardware](https://wja.clikapad.com/troubleshooting#hardware)
    - [Results, reports and data](https://wja.clikapad.com/troubleshooting#results-reports-and-data)
- [Error Messages](https://wja.clikapad.com/error-messages)
- [General](https://wja.clikapad.com/general#main-content)

    - [Setting up and Testing](https://wja.clikapad.com/general#setting-up-and-testing)
- [Reports](https://wja.clikapad.com/reports)
- [Contact Us](https://wja.clikapad.com/contact-us)
- [Hardware Issues](https://wja.clikapad.com/hardware-issues)

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