How do I get in touch with the support team?

We recommend you start by using the AI Chat Agent, if you are unable to find the answers that you need by browsing. The AI can scan through all the articles and manuals etc within a matter of seconds and can often give you a basic answer along with a link to the source material.

If you wish to log a support ticket, for a human team member to get back to you, please use the contact button at the top right of the page or click here. 

You may also wish to submit your query via email. For fastest attention support matters should be sent to wja@clikapad.com, not to an individual team member's email address. 

CLiKAPAD aims to offer a first response within 4 working hours. Responses are generally by email but on occasion the support agent may wish to call or meet on a screen sharing platform like MS Teams. 

CLiKAPAD does not offer an incoming phone service for support. All calls with the team will be by arrangement. 

When requesting support please give adequate details of the issue. If the issue includes an error message please provide the error number if there is one. Ideally send a screen shot or photo of the message, as well as including the error number in your description of the problem. 

PLEASE NOTE, The WJA Support subscription covers ONLY issues relating to running courses created and issued by the WJA. If you are using the system for other courses and need assistance relating to those,  you will need to fund your own support session. CLiKAPAD offers pay as you go support or annual subscriptions.